General Terms and Conditions
1. General Provisions
1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations between the seller (hereinafter referred to as the “seller”) and the buyer in concluding purchase contracts through the online store operated at www.renatakoleckarova.com. The seller is Renata Kolečkářová, Company ID: 67175619, registered in the Trade Register maintained by the Municipal Office Černošice. Contact: email: renata.koleckarova@gmail.com, phone: +420 608717766.
1.2 The buyer may be a consumer, an entrepreneur, or a legal entity (hereinafter referred to as the “buyer”).
1.3 By submitting the order, the buyer confirms that they have read and agree with these GTC. A copy of the GTC is sent to the email address provided by the buyer in the order.
1.4 These terms comply with the legal system of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
2. Order and Conclusion of the Purchase Agreement
2.1 The offer to conclude a purchase contract by the seller is the placement of goods on the website of the online store. The purchase contract is concluded upon sending a binding order by the buyer along with the confirmation of these GTC and its acceptance by the seller.
2.2 The buyer is informed of the order acceptance via a confirmation email sent to the address provided in the order. The confirmation email includes a summary of the main terms of the contract, i.e., specification of the ordered goods, price, payment and delivery conditions, and any other information regarding the ordered goods.
2.3 If the seller cannot meet any of the requirements specified in the order, they shall send the buyer a proposal for changes to the email address, which is considered a new offer to conclude a purchase contract. The purchase contract is concluded only upon the buyer’s confirmation of this new offer.
2.4 In case of an obvious technical error in the stated price of the goods, the seller reserves the right to correct it and is not obliged to deliver the goods at the obviously incorrect price. The buyer will be immediately informed and offered a new contract proposal.
2.5 The buyer bears the costs of using means of distance communication; these costs do not differ from the basic rate of the service provider used by the buyer.
2.6 The e-shop assortment primarily consists of handmade paintings and their reproductions, with photographs reflecting the actual appearance to the maximum extent possible. The actual shade may vary depending on monitor settings.
3. Delivery Conditions
3.1 Goods are delivered to the buyer via:
a shipping service,
a Zásilkovna branch,
or handed over in person at the seller’s pick-up point.
3.2 The delivery method is selected during the ordering process.
3.3 The seller usually ships the goods within 5 business days of receiving payment unless otherwise stated for the specific product.
3.4 Upon receipt of the shipment, the responsibility for any damage or loss of the item passes to the buyer.
3.5 Upon receipt of goods from the carrier, the buyer is required to:
check the integrity of the packaging,
report any defects to the carrier immediately,
refuse to accept the shipment if signs of unauthorized tampering are found.
3.6 If the customer does not accept the shipment without providing a reason, they are required to reimburse the seller for any costs incurred for redelivery or storage.
3.7 The tax document (invoice) is sent electronically to the email address provided in the order after the amount is credited to the seller’s account.
4. Payment Terms
4.1 The buyer may pay the price of the goods and any applicable shipping costs using the following methods:
online via the Stripe payment gateway, specifically:
by payment card (e.g., Visa, Mastercard),
via Apple Pay,
online via the PayPal service,
by another method based on individual agreement with the seller, such as bank transfer or QR payment.
4.2 When using a payment gateway, the buyer is redirected to a secure portal to complete the payment. Payment is made immediately upon placing the order.
4.3 In case of a bank transfer, all necessary payment details (including account number and variable symbol) will be sent to the buyer by email in the order confirmation.
4.4 In this case, the buyer shall make the payment to the seller’s bank account: 670100-2212858390/6210 (mBank). The purchase price is considered paid when the corresponding amount is credited to the seller’s account.
4.5 The purchase price is due within 7 calendar days from the order confirmation unless otherwise agreed. If the payment is not credited within this period, the seller reserves the right to cancel the order. The customer will be informed of such cancellation by email without undue delay.
4.6 Upon receipt of the payment, the seller issues a tax document (invoice), which is sent electronically to the customer’s email address provided in the order.
5. Product and Price Information
5.1 Prices are contractual. Prices listed in the e-shop are always current and valid.
5.2 Shipping costs are added to the product price based on the size, weight, and delivery location. The current shipping cost is shown during the ordering process and is included in the total order summary.
5.3 The final price shown in the order summary before submission includes all costs the buyer is required to pay. This price is listed including VAT, if applicable.
5.4 Due to the nature of the offered goods (original handmade work), there may be slight variations between the product photos and the actual product. These variations cannot be considered product defects.
6. Return Policy - Withdrawal from the Contract
6.1 The buyer has the right to withdraw from the purchase contract without stating a reason and without any penalty within 14 days from receiving the goods, in accordance with the relevant provisions of the Civil Code.
6.2 Withdrawal can be made in writing by sending a notice to the seller’s email address: renata.koleckarova@gmail.com.
6.3 In the event of withdrawal pursuant to clauses 6.1 and 6.2, the seller shall return all received payments, including delivery costs, to the buyer without undue delay, no later than 14 days from receiving the returned goods. The refund will be made using the same payment method used for the purchase unless otherwise agreed.
6.4 The seller is not obliged to refund the money before the goods are physically returned or otherwise demonstrably handed over to them, and the seller can verify that the returned goods are in undamaged condition, i.e., in the same condition as handed over. Any damage during transport is the responsibility of the party arranging the transport.
6.5 The buyer is required to return the goods:
undamaged,
unused,
clean,
and, if possible, in the original packaging.
The seller reserves the right to deduct any damage to the goods or arising in connection with the delivery to the buyer from the purchase price.
6.6 If the buyer chose a delivery method other than the cheapest offered, the refund of delivery costs will be limited to the amount corresponding to the cheapest delivery option offered.
6.7 The seller may withdraw from the contract if essential materials necessary for producing the ordered goods are unavailable, in particular:
in the case of sold-out stock,
current unavailability,
or complete discontinuation of production by the supplier.
The buyer will be informed of this without undue delay, and the purchase price will be refunded within 14 days from the seller’s notice of withdrawal.
7. Personal Data Protection
7.1 The seller declares that all personal data provided by the buyer during the order process are considered confidential and will be handled in accordance with applicable data protection legislation, especially Regulation (EU) 2016/679 (GDPR).
7.2 Personal data will be used solely for the purpose of fulfilling the purchase contract.
An exception is the buyer’s email address, which may be used for sending commercial communications related to similar or related goods, provided the buyer has given explicit prior consent. The buyer may unsubscribe from these communications at any time, for example:
by clicking a link in each email, or
by sending a request to the seller’s email.
7.3 The buyer has the right to:
access their personal data,
rectify or delete them,
restrict their processing,
and object to processing.
These rights can be exercised by sending a request to the seller’s email: renata.koleckarova@gmail.com.
7.4 The buyer has the right to opt out of receiving commercial communications at any time:
by clicking a link in the email, or
by sending a request to the seller’s email address.
8. Final Provisions and Out-of-Court Dispute Resolution
8.1 A buyer who is a consumer has the right to contact the seller with a complaint via the email provided in these terms. If the dispute cannot be resolved by mutual agreement, the consumer has the right to out-of-court dispute resolution.
8.2 The entity for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority (CTIA), located at Štěpánská 567/15, 120 00 Prague 2, Company ID: 00020869, website: www.coi.cz.
8.3 These GTC and all legal relations between the seller and the buyer are governed by the laws of the Czech Republic. For resolving any disputes, the general court according to the seller’s registered office has jurisdiction unless the law provides otherwise.
8.4 The seller reserves the right to amend or supplement these GTC. The new version becomes effective on the day of its publication on the website. This does not affect rights and obligations arising during the validity of the previous version.
8.5 The purchase contract is concluded in the Czech language and is not archived in a publicly accessible manner. The GTC are sent to the buyer electronically upon order confirmation.
8.6 This version of the General Terms and Conditions is effective from 21 July 2025.